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Written by Rosanna Caira
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 It used to be that hotels could differentiate themselves by the types of amenities they featured in their rooms and the range of services and experiences they offered guests. But in today’s demanding business environment, hoteliers are learning that being successful is about more than swank furniture, and amazing amenities and services. Today’s customers are equally concerned with the ethics of the hotels they patronize and, as a result, they’re pushing hoteliers to run more environmentally friendly properties.
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Written by Rosanna Caira
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Minto Suite Hotel is investing
time and energy to inspire
and propel a green revolution
BY ROSANNA CAIRA
 Minto Suite Hotel is investing time and energy to inspire and propel a green revolution
In 2008, Kostuch Publications Ltd. presented its first Green Leadership Award to Fairmont Hotels & Resorts. Last year, foodservice giant Aramark Ltd. joined the winners’ circle. In a bid to expand the program to recognize winners from both foodservice and the hotel industry, Kostuch is proud to present the 2010 Green Leadership Award in the hotel category to the Ottawa-based Minto Suite Hotel. Hotelier recently caught up with Andrew Pride, vice-president of the Minto Green Team, to discuss the company’s greening efforts.
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Written by J.D. Ney
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 Top hotels open secondary concepts, boasting bold new looks and casual elegance
Over the course of the past two years, we’ve heard that the hotel restaurant is back. It’s a rumour borne out by numerous examples across the country, from perennial Michelin sweetheart Jean-Georges Vongerichten opening his first Canadian kitchen in Vancouver’s Shangri-La last year, to an assortment of celebrity names being bandied about in Toronto.
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Written by Laura Pratt
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Now, more than ever, hotels
need a crisis-management plan
 Now, more than ever, hotels need a crisis-management plan
It was an otherwise uneventful Wednesday when the heavens filled with ash and all the activity that hummed beneath stood suddenly still. Iceland’s Eyjafjallajökull volcano provided a natural spectacle for a global audience when it jolted into life this past April 14, along with cause for international pause and a life lesson for all of those companies caught in its feathery reaches. The latter is a long list and includes a heap of hotels whose management team and staffers had to adapt very swiftly to a new ash-choked reality.
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